Cancellation and Refund Policy | Wild roots

Cancellation and Refund Policy

Wildroots.in believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

There are some orders which are we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.

Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.

Same Day Delivery category orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91-8744000985 (08:00 hours to 22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hours’ advance notice. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Cancellation of order shall be made with mail with Subject: “Cancellation Request” and sent to contact.wildroots@gmail.com.

Mail shall contain following details:-

  1. Order ID:
  2. . Cancellation Reason:
  3. . Refund Account Details:

Cancellation shall be initiated after formal order cancellation request is received at contact.wildroots@gmail.com.

In case of Cancellation, 5% charge will be applicable.

No cancellations are entertained for those products that the wildroots.in marketing team has obtained on special occasions like Diwali, Valentine’s Day, Raksha Bandhan etc. These are limited occasion offers and therefore cancellations are not possible.

In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.

Refund shall be made under following conditions:

  1. Order was cancelled.
  2. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
  3. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

Exchange or Refund of order shall be made with mail with Subject: “Exchange or Refund Request” and sent to contact.wildroots@gmail.com.

Mail shall contain following details:-

  1. Order ID:
  2. Exchange or Refund Reason:
  3. Refund Account Details:

Refund shall be initiated after formal order cancellation request is received at contact.wildroots@gmail.com.

A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer; we are not liable for any loss or claim beyond the amount actually paid by customer.

Any discounted or exempted amount cannot be claimed for refund. Any extra amount credited to Wildroots’ account may be considered for order enhancement but will not be refundable.

In all matters concerning Cancellation and Refund, Wildroots shall have the deciding hand.

Wildroots may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Wildroots, refund takes 7 to 10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.

Wildroots is not responsible and does not guarantee refund for cases where:

  • Plants, pots, products and tools are delivered to incorrect address provided by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  • Product quality problems caused by improper handling of the product.

 

If you have any questions/comments about our Cancellation And Refund Policy, please email us at contact.wildroots@gmail.com.