Refund and Returns Policy

Refund & Return policy


Wildroots only supports refund and exchange on solid objects e.g., planters, pots, gardening equipment, baskets etc.

Customer is entitled to a Full refund or Exchange if any of the object falling in the category of solids gets delivered in a damaged condition as well as if the company fails to deliver the ordered product.

All the products are checked thoroughly before packaging. We believe in provide our customers with quality products.

Reach us at: +91- 7906980435 Or mail us at”” for any assistance.




Wildroots retains all the rights to deny unreasonable refund requests made by the customer, only valid reasons will be processed and approved for a refund

Wildroots will not be held liable and accountable for any charges for loss of income, property, damage to sentimental values, stress and any other form of liability due to unsuccessful delivery or if the product is non-refundable item.


Note: Cancellation of order shall be made by mail with Subject: “Cancellation Request” and sent to

Mail shall contain following details: –

  1. Order ID:
  2. Cancellation Reason:
  3. Refund Account Details:

Cancellation will initiate as soon as a formal order cancellation request is received at

In case of Cancellation, 5% charge will be applicable.


No Refund Policy


Wildroots does not provide any refunds for plants however we do provide exchange on them if the product fall in the below mentioned category.

In case an incorrect item gets delivered and the customer notifies within 24 hours of receiving the product.

In case the packaging is damaged along with its content during transit.


Refund & Return procedure


Online refund gets reverted directly to the source account. Once approved the refund amount is credited within 24 hours. Will reflect after 7 days in your bank statement.

Offline refund is initiated once the customer shares the bank details. (7 to 10 working days).

To return your product, ship your product to: Wildroots, near OBC Bank, Balawala, Dehradun, 248001

Please note that the shipping cost for returns will not be borne by us and shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from refund amount.